Payment Policy

What is the status of my order? Once you have placed your order, we will send you a confirmation email to track the status of your order.

Can I change my order? We can only change orders that have not been processed for shipping yet. Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

Which currency will I be charged in? All of our transactions are based in USD. If your credit or debit card uses another currency, your bank will apply the corresponding conversion rate of the currency you choose depending on the website you are on.

Where do we ship our goods? We ship to Australia, Canada, United Kingdom and United States only. Please refer to our full Shipping Policy for further details.

How long does it take to ship my order? Once you've placed your order, it usually takes 1 to 7 business days to process it. The shipping time is based on the delivery method that you have chosen.

How can I track my package? Once you have placed your order, we will send you a confirmation email to track the status of your order.

What if I'm not home? If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose. You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

Do you accept returns? We do accept returns in respect to the following conditions:

To ask for a return, please contact our customer service.

Can I exchange an item? We do accept exchanges and they follow the same conditions as returns. In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Are returns free? To return an item, please contact customer service to obtain a return address. After receiving the address, place the item securely in its original packaging and include your proof of purchase. Return shipping is free only for issues caused by opalener.com(damaged, incorrect items). For customer‑initiated returns, you are responsible for return shipping costs to the return address. Return shipping fees will not be deducted from your refund.

How long does it take to process a return? Returns are confirmed within 5–7 business days of receiving the package at our warehouse. Once your return is accepted, the reimbursement, exchange or credit will be issued within 5–7 business days of our services accepting your return.

If you still have any questions or concerns, please contact us at our Support Center.